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You can return goods purchased from us easily and cheaply
In our store, you do not have to worry about the fact that the selected size will not fit or in any other way will not meet your expectations. Thanks to the integration of our store with cheap returns, you can buy without stress and fear that the return of the purchased goods will be a pain.
In accordance with applicable law, you have 14 days to withdraw from a distance contract without giving any reason. So if the goods do not meet your expectations, you can send them back to us within 14 days from the date of withdrawal. All returns in our store are handled by a very simple returns wizard, which allows you to send a return parcel to us.
Thanks to our cooperation, you do not have to wait for the courier. All you have to do is print out the automatically generated documents and, for example, on your way to work, you can leave the parcel at a access to posting point convenient for you.
The benefits you get from our return tool in our store.
EasyAdding a return has been reduced to six simple steps constituting the return wizard. The wizard will automatically generate a label for you that you only need to print. Thanks to this, you do not waste time filling in any documents by hand!
Fast and hassle freeThanks to the automation of the process, you save time and nerves, you do not have to call anywhere or negotiate the terms of return with anyone.
ConvenientYou can generate a return document with labels for the package in the returns wizard. After preparing the package, you don't have to wait for the courier. You take it with you on the way to work or school and leave it at any DHL posting point in Europe.
CheapThe return fee is very small, but you do not have to pay it when adding the return or generating the label - it will be deducted from the amount that we will refund you for the returned goods. We care about your complete satisfaction.
SafeAll returned parcels are insured.
Make your pivot in 3 easy steps!
In our store, you do not have to worry about the fact that the selected size will not fit or in any other way will not meet your expectations. Thanks to the integration of our store with cheap returns Parcel Locker you can buy without stress and worry!
Details on steps for return forwarding:
Log in to your account, and then select the goods you would like to return in the returns panel;
In the next steps, select a return by clicking on the option "I will use the shop's parcels" and choosing the form in which you want to receive the refund;
Generate return documents with address labels, then print them and sign the return document;
Put the packed goods together with the return document into the shipping carton and seal it well. You can use the carton in which you received the ordered goods. Go to courier posting point, where you will send the parcel quickly and conveniently. Remember that the dimensions of the package cannot exceed 41 X 38 X 64 cm and a weight of 25 kg.
We will refund the money in the form selected in the refund wizard within 14 days from the day on which we were informed about your decision to withdraw from the contract. As a rule, however, it takes less time. We may withhold the reimbursement until we receive the item or until you provide proof of its return.
The above procedure is not a condition for and in no way restricts your statutory right of withdrawal.